Simple Claims

Submit Your Claims in 3 Steps

1

Prepare Document

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For the first time to file a claim, please provide:
  1. Documentary proof of ownership of the insured pet.
  2. Vaccinations record.
  3. Other supporting documents.
    (Please download the claim form for details.)
2

Complete the Claims Form

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3

Submit The Documents

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To speed up the claims procedure, you may send the documents to us through Email, Live Chat or WhatsApp (852) 5211 6360 to our customer service consultant.
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Send all the hard copies with the medical record form filled by the vets and mail to 8/F Siu On Plaza, 482 Jaffe Road, Causeway Bay. Attn: "PetbleCare Claims", within 30 days of the vet visit.
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The claims will be paid to your Bank Account directly once it's approved.
    Remarks:
  1. Please remember to ask your vet to complete the medical record form.
  2. Our Customer service agent will contact you when necessary, you may also call our hotline to check the progress of the claim.

Customer Service

Hotline
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(852) 2297 7882

Live Chat
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